IT System Administrator
EXPERIENCE
- 1 – 5 years
- Enterprise experience preferable (experience supporting larger organizations)
- Help desk/call center experience (must have)
- Great Customer Service / Phone Skills
IT KNOWLEDGE
- OS – intermediate to advanced knowledge and troubleshooting for Windows 10 & Mac OS (High Sierra and above)
- Networking (basic to advanced TCP/IP troubleshooting, connecting machines to network)
- Experience performing Device Setup and Imaging. Working directly with end users to configure their laptop to their preferred settings.
- Application Support (O365 suite – Outlook, Adobe)
- Hardware Support: Advanced hardware troubleshooting skills (especially supporting Dell Latitude and OptiPlex series equipment)
- Active Directory: Experience adding/removing accounts, groups membership
- Familiar with “WFH” work from home environment: (VPN, Wifi, conference call, etc)
- Ticketing systems – preferably ServiceNow
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